Challenge:
Increased competition from other grocery stores and online shopping options.
Insight:
No one has the expertise and experience Newport Avenue Market employees do. They are experts in food, beverages, and gifts and have knowledge no other store in town has, not to mention their stellar service.
Solution:
Communicate in all channels that Newport Avenue Market employees have the answers to shoppers’ questions and will guide all grocery needs with their expertise and drive to help. Plus, point out they are employee-owners and care about every single aspect of the business and customer experience.
Results:
New campaign received rave reviews immediately. Website visits and time spent on site are both up, as are sales.